Arrival and departure
When can I check in and check out?
Check-in is possible from 15:00, check-out until 11:00.
Later departures are possible for an additional charge (CHF 50.00 until 14:00, CHF 100.00 until 15:00, full daily rate thereafter, subject to availability). Luggage storage is available free of charge at the reception.
Check-in takes place at the Hotel Monopol from October to May.
Rooms & facilitiesArethe rooms air-conditioned?
The rooms at Hotel Alpina are not air-conditioned.
Is there free WLAN in the rooms?
Yes, free Wi-Fi is available in all rooms and throughout the hotel.
Are hairdryers, bathrobes or slippers available?
There is a hairdryer in every room. Bathrobes and slippers are available free of charge at reception.
Is there a safe in the room?
Yes, all rooms are equipped with a safe.
Are the rooms non-smoking?
Yes, our hotel is a non-smoking hotel. A cleaning fee of CHF 250.00 will be charged for non-compliance.
Service & ExtrasDoesthe hotel offer a laundry service?
Yes, laundry left before 09:00 will be returned the same evening (subject to a charge).
Can I book a wake-up service?
Yes, our wake-up service is available on request at reception.
Is there room service?
No, but you can have food delivered to your room. Plates and cutlery are available free of charge at reception.
Breakfast & gastronomyWhenis breakfast served?
Our breakfast buffet is available daily from 06:30 to 11:00 on the 1st floor of the Hotel Monopol. Price: CHF 30.00 per person/day.
If you book breakfast in advance we have reduced prices.
Is there a restaurant or bar in the hotel?
The Hotel Alpina Luzern does not have its own restaurant.
The Pizzeria La Bestia is located in the basement.
We will be happy to give you additional tips on restaurants and bars in the area at reception.
Parking & Traffic
Where can I park my car?
Does the hotel offer a cab service?
Yes, we will be happy to order a cab for you at reception.
Leisure & surroundingsArethere any fitness or wellness facilities?
The HotelAlpina Luzern does not have its own fitness or wellness area. We will be happy to recommend a nearby fitness center or spa.
What excursions are available in Lucerne?
Our reception will be happy to inform you about excursion destinations and issue tickets on request.
PetsArepets allowed?
Yes, pets are allowed in the hotel. There is a service charge of CHF 20.00 per day (excluding food).
Payment & CurrencyWhichpayment methods are accepted?
We accept the following payment methods: credit cards (Visa, Mastercard, American Express, Diners Club), Postcard, Maestro and CHF.
Can I change money at the hotel?
Yes, we change common foreign currencies (banknotes only) at the reception.
Contact & ReceptionIsthe reception staffed around the clock?
Yes, our reception is open 24 hours a day.
Do you have any further questions? Contact us at any time, we will be happy to help you.